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If you're here, it probably means that you have a defective product on your hands but you are still willing to giving it another go. We just want to take this opportunity to thank you for that second chance!
Gears Canada is and always will be a company that prioritizes design and quality over everything else. To us, using the highest quality, longest-lasting materials is one of the most important aspects of designing new products.
We provide an ironclad one-year manufacturer warranty from the date of purchase on all GEARS products except for our batteries, for which we offer a 30-day manufacturer warranty from the date of purchase. Gears Canada may extend the length of the warranty beyond 1 year; if such extension is in effect it is clearly mentioned in the product description.
Gears Canada warrants GEARS products against defects in material, manufacturing, or workmanship under normal use within the applicable Warranty Period, subject to conditions contained in this limited warranty. This manufacturer warranty strictly does not cover damages to the product or personal property, such as your smartphone, that arise from negligence, misuse, normal wear and tear, modification, accident (dropping the product, etc.), or not following the instructions.
If your GEARS product is defective and a valid warranty claim has been submitted, we will send you a brand new replacement. In some cases, you may be required to return the defective product for inspection. We cannot guarantee that the exact style, colour, or product for the claim will be in stock at the time that your warranty claim is processed but we wouldn't want you to be left empty-handed! In this case, we will offer store credit in the amount paid for the original item. The store credit never expires and will be valid for any product found at www.gearscanada.com.
All warranty claims for items that were not purchased directly from www.gearscanada.com must include proof of purchase from a powersports dealership. Items purchased from other resellers will not be valid for returns or warranty claims.
Requesting a refund?
We’ll process your refund on the original method of payment once we receive and inspect the item(s). You’ll receive an email once the refund is issued. Free gifts and gift cards cannot be refunded.
Requesting an exchange?
The item(s) that you are returning will be processed as a REFUND. So please place a NEW order yourself. This will ensure that the gear you want doesn't go out of stock while the return and refund process is underway.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your store credit.
If approved, your store credit will be processed, and a digital gift card will be emailed to you within a few days, which can be applied to your account and used to purchase any item on this website.
Any shipping charges applied when initially placing the order will not be included in the gift card.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Our customer happiness team is your go-to when you need a recommendation, refund, or just a reason to smile. Seriously, reach out. Even just to say hi. (647) 400-3081
Follow GEARS on Instagram to get up close and personal with our friendly community of riders. Interested in becoming a brand ambassador? Schedule a ZOOM call.
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